Effective Date: March 26, 2026
Website: RoofPatchers.com
Operator: RoofPatchers.com (“RoofPatchers”, “we”, “us”, or “our”)
RoofPatchers respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit RoofPatchers.com, submit a request, communicate with us, or otherwise use our website and services. RoofPatchers is a referral platform. We do not perform roofing work. Our role is to help connect users with independent third-party roofing contractors. PIPEDA generally applies to private-sector organizations in Canada that collect, use, or disclose personal information in the course of commercial activity.
1. Scope
This Privacy Policy applies to personal information collected through:
- RoofPatchers.com
- quote request and contact forms
- phone, email, and text communications with us
- uploaded photos, files, and issue descriptions
- analytics, cookies, and related website technologies
This Privacy Policy does not apply to the privacy practices of independent roofers or third-party websites and services that may be linked from our website. Those parties have their own policies and practices. PIPEDA’s openness and accountability principles support clearly explaining privacy practices and who is responsible for what.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect:
- your name
- email address
- phone number
- property address or service location
- city or region
- description of your roofing issue
- urgency of your request
- uploaded photos or files
- records of communications with us
- technical information such as IP address, browser type, pages visited, referring pages, device information, and approximate location derived from IP
Personal information under PIPEDA is broadly defined and can include photographs and other information about an identifiable individual. Websites also commonly collect technical visit data such as IP addresses through server logs and analytics tools.
3. How We Collect Information
We collect personal information:
- directly from you when you submit forms, email us, call us, or upload files
- automatically through cookies, analytics, server logs, and similar technologies
- from contractors or service providers if they send us information related to your referral request
- from advertising or analytics platforms where permitted
PIPEDA requires organizations to identify what they collect and why, and to obtain meaningful consent by clearly explaining the nature, purpose, and consequences of collection, use, and disclosure.
4. Why We Collect and Use Personal Information
We collect and use personal information to:
- review and process your request
- contact you about your request
- match or refer you to one or more independent roofing contractors
- share your request details, property location, and uploaded photos with participating roofers
- respond to your questions or support requests
- improve our website, forms, services, and lead quality
- detect fraud, abuse, spam, or security incidents
- comply with legal obligations
- maintain records for business, legal, and operational purposes
Under PIPEDA, organizations must identify their purposes and limit collection, use, and disclosure to purposes a reasonable person would consider appropriate in the circumstances.
5. Consent
By submitting information through RoofPatchers.com, contacting us, or otherwise using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
In particular, if you submit a quote request or referral request, you consent to RoofPatchers sharing your information, including contact information, property details, issue descriptions, and uploaded photos, with one or more independent roofers so they can contact you directly about quotes, inspections, or services.
PIPEDA requires meaningful consent. Individuals should understand what information is being collected, with whom it may be shared, and the purposes and consequences of that sharing.
6. When We Disclose Personal Information
We may disclose personal information:
- to independent roofing contractors participating in our referral network
- to service providers that help us operate our website, forms, hosting, analytics, communications, or customer management systems
- to payment, advertising, analytics, or IT vendors where applicable
- when required by law, court order, subpoena, or lawful regulatory request
- where necessary to protect our rights, safety, users, or property
- in connection with a merger, acquisition, sale, financing, or transfer of all or part of our business
PIPEDA permits disclosure in certain circumstances and also requires organizations to be open about who personal information may be shared with and why.
7. Roofers Are Independent Businesses
RoofPatchers is a referral platform only. Independent roofers who receive your information are separate businesses with their own privacy practices. Once your information is shared with a roofer, that roofer’s handling of your information is governed by its own privacy practices, policies, and legal obligations.
This distinction supports openness and helps users understand which organization is responsible for each stage of handling personal information.
8. Cookies, Analytics, and Tracking Technologies
We may use cookies, pixels, tags, and similar technologies to:
- operate the website
- remember preferences
- understand traffic and usage patterns
- measure advertising performance
- improve conversions and site performance
- prevent abuse and maintain security
You can usually manage cookies through your browser settings. Some features of the site may not work properly if cookies are disabled.
Technical visit data and website analytics are common website practices, and organizations should explain them transparently.
9. Marketing Communications
If you provide your contact information, we may contact you about your specific request by phone, email, or text message where appropriate.
If we send commercial electronic messages that are not solely tied to your specific request or another lawful basis, we will seek consent where required and provide an unsubscribe mechanism where applicable.
Canada’s anti-spam regime regulates commercial electronic messages and consent requirements.
10. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including referral processing, follow-up, dispute handling, fraud prevention, legal compliance, and recordkeeping.
We may retain certain information longer where required or permitted by law, for backup purposes, or to protect our legal interests.
PIPEDA includes principles around limiting retention and retaining information only as long as necessary for identified purposes.
11. Safeguards
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These safeguards may include:
- secure hosting environments
- SSL/TLS encryption where applicable
- limited internal access
- password protection
- vendor access controls
- monitoring and security tools
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
PIPEDA requires organizations to protect personal information with safeguards appropriate to the sensitivity of the information.
12. Access and Correction
Subject to legal exceptions, you may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
To make a request, contact us using the contact information below. We may need to verify your identity before processing your request.
PIPEDA gives individuals a right of access to personal information held by organizations, subject to limited exceptions, and organizations are expected to maintain accurate information where necessary.
13. Withdrawing Consent
You may withdraw your consent to our use or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice.
Please note that if you withdraw consent, we may not be able to process your request, continue a referral, or provide certain services.
Under PIPEDA, consent is central, though there can be limits and consequences when consent is withdrawn.
14. Cross-Border Processing
Our website, hosting, analytics, communication, and other service providers may process or store personal information outside your province or outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and accessible to courts, law enforcement, or regulators there.
PIPEDA can apply where information crosses provincial or national borders in the course of commercial activities.
15. Children
RoofPatchers is not intended for minors. You may not use our services if you are under the age of majority in your jurisdiction.
16. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or security. Please review their policies separately.
17. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the site after changes are posted means you accept the updated policy, to the extent permitted by law.
18. Contact Us
If you have questions about this Privacy Policy, want to access or correct your information, withdraw consent, or make a privacy complaint, contact:
RoofPatchers
RoofPatchers.com
admin@roofpatchers.com
19. Privacy Officer
Our designated privacy contact is:
Privacy Officer
privacy@roofpatchers.com